New connections
Installation or activation charges, where applicable, may be subject to service-area rules and the applicable order terms.
Plan payments
Refund eligibility can depend on the plan, billing cycle, activation status, service usage and applicable law.
Service issues
If a service issue qualifies for an adjustment or refund under the applicable service terms, customers may contact support with their account and payment details.
Processing
Approved refunds are generally returned through the original payment method or another method permitted by the payment provider.
Contact
For a refund request, contact support with your registered mobile number, payment reference and reason for the request.